For the last 3 days I had issues with my furnace. It would cycle and cut off. My house temperature was 62 degrees. Not good when it's in the low 30's!! I had a service number on my furnace for Guaranteed Heating and cooling. I reached out to them around 4:30 pm. Within the hour I had service technician Ben working on my furnace . Ben was very professional. All my questions were answered. Now my house is at 69 degrees. All I can say is wow! Thank you Guaranteed Heating and cooling!
I am usually not one to leave reviews, but I have to say that the service I have been provided has been nothing short of stellar. I called and received an estimate the same day. Repairs to be conducted the following day. WOW! Customers in this day and age don't get the kind of service that this company provides. Everyone I have talked to from the service coordinator to the technicians were both very courteous and prompt. I will be calling this company for all of my future HVAC needs.
Needed blower motor replacement on my Lennox furnace and I called BW/Cook and they sent Josh Wiggins out and he confirmed it was blower motor and after my approval went and picked up new motor and returned and replaced motor in a very timely manner,and he was very professional and knowledgeable about his profession. I would recommend Josh Wiggins of BW Cook for your heating and cooling needs.
If you need any service work these are the guys you want Guaranteed, Ben, Tom, are experienced and honest. A lot of companies are just rip off artist but this company will pull through with bottom line prices
The service technician did a good job and got my AC fixed.